Here are some frequently asked questions through our shop as well as our terms and conditions of purchase. By making a purchase from our shop, you are also agreeing to our terms and conditions:Yes we do. Please send us a message through the webshop.
Due to the distance of Australia from the rest of the world, all our parcels are shipped with tracking from Australia Post.
They are very large and heavy and we refuse to skimp on paper quality, packaging and inks.
- Why is shipping so expensive for your books?
Deliveries to North America, Europe, Asia and the Middle East takes around 2 weeks.
- How long does shipping take?
We are not responsible for your local customs fees and duties. We are also not responsible for the delay in your local service and authority clearances.
- My parcel is trapped in customs
Yes. For any reason the collection is missed, re-deliveries are at the cost of the purchasers.
For standard tracked postage, we highly recommend using this site to track your parcels https://www.17track.net/
We do not accept returns and refunds unless we have made a fulfillment error (packing the wrong item in the parcel, or error in sizing for clothing and the like).
- What are your returns policy?
Thank you for shopping with RWB Australia!